Brought my car in for a general transmission service. I'd called a few other places in advance and decided on Aamco/Fall's Church because of great customer service from Jerry. Over the phone he took the time to explain the different services, whereas other places just gave me the price. Got my car in the same day, didn't have to wait long once I turned over my car to them. They checked everything just to be safe, and turns out I didn't need very much work, so I got a much lower price than quoted. Great customer service, and definitely appreciate that they took the time to explain what was going on.
Tommy and his mechanics are intelligent, fast, and fair. I had a mysterious grinding noise for 2 months with my car and, after taking it to 4 mechanics, some twice, no one was able to identify the problem correctly... let alone fix it. I was told that my transmission would need to be replaced at a cost of $4000 by two other mechanics. After leaving it at AAMCO for an estimate, they adjusted a small issue with my transmission and, without me even asking, found the real cause of the noise - a worn engine mount. NO ONE ELSE even considered this problem but AAMCO found it and fixed it. I spent a fraction of the cost I expected to pay to rebuild/replace my transmission and felt extremely relieved that I didn't invest in such a serious repair when the problem was so simple and easy to fix.
Paying 2800 dollars to rebuild a transmission is nothing unusual. We had the transmission of our 1996 Nissan Quest rebuilt at this AAMCO a couple of years ago. We were very satisfied and the car has been running fine since. The manager was professional and gave us a cost that was much better than what the NISSAN dealership and other shops were offering (1000 to 1300dollars more). Once fixed, we drove the van for 10 days then took it back so that they could doublecheck the way the transmission worked. Once again, the manager was eager to hear our feedback and gave us great customer service. We recommend this garage to anyone who wishes to rebuild a car transmission without hesitation!